Hotel Blue Star Cancun
7.7/10V. good Hotel Blue Star Cancun
Hotel in Cancún
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Hotel in Cancún

Hotel Blue Star Cancun

Hotel Blue Star Cancun

Av Palenque #102 SM 26 MZ 20 LT 70, 77509, · Cancún, Mexico View Map

7.7 V. good 8 Reviews View Map

Overview

Highlights, description and the facilities guests use most.

  • Front desk [24-hour]
  • Great food & dining
  • Free Parking
  • Great Swimming pool

About Hotel Blue Star Cancun Cancún

Attractively set in the center of Cancún, Hotel Blue Star Cancun has air-conditioned rooms with free WiFi, free private parking and room service. 2.4 km from Cancun Government Palace and one mile from Cancun Bus Station, the property provides a sh...

Top Amenities

  • Pool
  • Free parking
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Airport shuttle

See all 74 amenities

Rooms at Hotel Blue Star Cancun

Stay in Cancún - Rooms for Every Budget

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In every room: Air conditioning · TV · Safe · Shower

No photo yet Superior Double or Twin Room 2 Full beds

Superior Double or Twin Room

26 m²

This twin/double room features a rooftop pool. Providing free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned twin/double room provides a flat-screen TV with cable channels, a private entrance, a mini-bar, a tea and coffee maker as well as an inner courtyard view. The unit offers 2 beds.

No photo yet King Suite with Spa Bath 1 King bed

King Suite with Spa Bath

35 m²

Guests will have a special experience as this suite offers a rooftop pool, a hot tub and a spa bath. Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace with city views, this suite also provides a mini-bar and a flat-screen TV with streaming services. The unit offers 1 bed.

Hotel Blue Star Cancun at a glance

Location, travel times, listing details and guest feedback

Hotel Blue Star Cancun is on Av Palenque in Cancun. José Martí is a longer walk, under half an hour on foot. Every room has a coffee maker or kettle, and the hotel has free Wi-Fi.

What guests say

Summary of recent guest reviews

Staff receive repeated praise for their kind, courteous service. Guests also speak well of the food, including meals from the hotel restaurant.

Often praised

  • Free on-site parking
  • Spacious rooms

Good to know

  • Breakfast choices can be limited, and some guests say options beyond toast or cereal cost extra.
  • Guests report inconsistent hot water and shower pressure.

Quick facts

José Martí
1.8 km, about 22 min walk (route computed 28 Oct 2026)

Services & Facilities

74 amenities in 16 categories.

Activities

1 item
  • Tour or class about local culture

Cleaning Services

3 items
  • Daily housekeeping
  • Laundry
  • Ironing service

Cleanliness & disinfection

6 items
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Common Areas

4 items
  • Outdoor furniture
  • Shared lounge/TV area
  • Sun deck
  • Terrace

Entertainment & Family Services

1 item
  • Evening entertainment

Food & Drink

6 items
  • Bar
  • Wine/champagne
  • Snack bar
  • Restaurant
  • Fruits
  • Room service
Show 10 more categories

Food & drink safety

2 items
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized

Front Desk Services

8 items
  • Invoice provided
  • ATM on site
  • Tour desk
  • Concierge
  • 24-hour front desk
  • Baggage storage
  • Private check-in/out
  • Express check-in/out

General

5 items
  • Private Parking
  • Parking
  • Free parking
  • WiFi in all areas
  • Parking on site

Miscellaneous

3 items
  • Non-smoking rooms
  • Adults only
  • Air conditioning

Physical distancing

3 items
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service

Pool and Spa

12 items
  • Bathhouse
  • Outdoor pool
  • Solarium
  • Swimming pool toys
  • Sun loungers or beach chairs
  • Swimming pool
  • Pool bar
  • Open-air bath
  • Sun umbrellas
  • Hot tub/Jacuzzi
  • Shallow end
  • Outdoor pool (year-round)

Safety & security

6 items
  • CCTV outside property
  • Security alarm
  • Fire extinguishers
  • Smoke alarms
  • Safe
  • CCTV in common areas

Safety features

5 items
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Services

3 items
  • Free WiFi
  • Internet
  • WiFi

Transportation

6 items
  • Airport shuttle (additional charge)
  • Airport drop off
  • Airport shuttle
  • Shuttle service
  • Shuttle service (additional charge)
  • Airport pick up

Policies

Check-in, check-out and house rules.

  • Check-in
    15:00:00
  • Check-out
    12:00:00
  • Front desk [24-hour]

FAQs about Hotel Blue Star Cancun

How far is José Martí from the hotel?
José Martí is a longer walk from the hotel. The walk takes under half an hour.
What can I find in the rooms at Hotel Blue Star Cancun?
Every room has a coffee maker or kettle. The hotel also has free Wi-Fi.
What do guests like about Hotel Blue Star Cancun?
Guests say the hotel is a short walk from a market, making it handy for picking up essentials. Some also mention that staff lend beach towels and help arrange early-morning airport rides.

Guest Score and Reviews

Loved by Guests, Trusted for Excellence

7.7 /10
V. good
Based on 8 Reviews
Y
Yohana
Jul 29, 2026
Good

Liked: Not much Disliked: The a/c didn’t work properly

D
de L.
Apr 2, 2026
Superb

Liked: The staff is amazing, front desk staff are very kind and friendly, same with housekeeping and breakfast attendand, this is my 2nd time in this hotel. It's a small 14 rooms hotel but very comfortable and really good customer service. Disliked: I think they have to explore something else in the swimming pool area, with music and some one at the bar, it's my recommendation to give more live to this amazing place

R
Robert
Mar 2, 2026
Good

Liked: The staff was polite and no problems Disliked: The room 1a smelled like pure mold and there was no hot water

T
Tommy
Feb 16, 2026
V. good

The beds were fine. Hotel staff helpful.

C
Craig
Jan 4, 2026
Superb

Got to see the New Year’s Eve fireworks from the balcony. Away from the beaches but great place downtown.

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